Privacy Policy

Effective Date: 1 July 2025  
Website:  www.flatmatewanted.com.au  
Contact: info@flatmatewanted.com.au I 02 8090 9380

1. Overview

Flatmate Wanted.com.au “we”, “our”, “us” is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose personal information in connection with your use of our website and services, which offer free listings for room-sharing, room to rent, wanted flatmate and agents listing throughout Australia.

2. What Information We Collect

We collect personal information that is reasonably necessary to provide and improve our services. This includes:

a. Personal Information

• Name
• Email address
• Phone number
• Location (e.g., suburb, city)
• Account login credentials
• Profile photo (optional)

b. Listing Information

• Property description
• Address or general location
• Photos of the accommodation
• Availability dates
• Preferences (e.g., gender preference, smoking/pets allowed)

c. Automatically Collected Information

• IP address
• Browser type and device info
• Usage data (e.g., pages viewed, time on site)
• Cookies and tracking technologies (for functionality and analytics)

3. How We Collect Information

We collect your information when you:

• Register an account
• Create or respond to a listing
• Contact us or other users
• Use our website (via cookies and analytics tools)

4. Why We Collect and Use Your Information

We use your information to:

• Provide and manage our listing and room-sharing services
• Allow users to communicate with each other
• Send service-related updates and responses
• Monitor website usage and improve functionality
• Ensure user safety and prevent fraud
• Comply with our legal obligations

We will not use your personal information for any other purpose without your consent unless permitted or required by law.

5. Sharing of Your Information

We may share your information:

• With other users: Basic contact information and listing details may be shared if you publish a listing or initiate contact.
• With service providers: For website hosting, analytics, or other essential operations (e.g., email and SMS delivery).
• With authorities: When required to comply with Australian law, court orders, or to prevent fraud or criminal activity.
• In the event of a merger or sale: Your data may be transferred to a new entity, with continued privacy protections.

We do not sell your personal data to third parties.

6. Overseas Disclosure

Protecting your personal information is a top priority. We store and process your data securely within Australian data centres. However, to provide you with the best possible experience, we may sometimes need to engage overseas service providers for specific functions like cloud hosting, cloud storage, marketing analytics, or customer support. When this occurs, we are committed to upholding the Australian Privacy Principles. Before sharing any personal information with an overseas recipient, we diligently take reasonable steps to ensure that they will handle your data with the same level of care and protection required under Australian law. This includes implementing contractual safeguards and assessing the recipient's privacy practices to guarantee your information remains secure and respected.

7. Cookies and Tracking

Our website uses cookies to:

• Keep you logged in
• Track how you use the website
• Improve your experience

You can control or disable cookies in your browser settings, but this may affect some site functionality.

8. Direct Marketing

We may send you occasional updates or promotional emails (e.g., featured listings or tips). You will only receive marketing emails if:

• You’ve opted in (provided consent)
• Or if the messages relate to your use of our services (under the Spam Act 2003)

You can unsubscribe at any time via the link in any marketing email.

9. Data Security

We take reasonable steps to protect your personal information, including:

• Secure servers and encrypted storage
• Password protection and access controls
• Regular software updates and monitoring

However, no system is 100% secure. If we become aware of a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

10. Accessing and Correcting Your Information

You have the right to:

• Access your personal information
• Request corrections to inaccurate or outdated information

To request access or correction, email us at: info@flatmatewanted.com.au

We will respond within a reasonable timeframe, usually within 30 days.

11. Deleting Your Account & Listing information

You may delete your account or request deletion of your personal information by contacting us. Some data may be retained for legal or operational reasons (e.g., to resolve disputes or comply with laws).

We are committed to protecting your privacy and ensuring the responsible handling of your data. Information collected for the purpose of listing a property, finding a flatmate, connecting with agents, or registering as a member is retained only for as long as the listing remains active or is necessary for ongoing communication. Once the initial purpose has been fulfilled, such as when a property is successfully rented or a user chooses to close their account, we initiate a secure data deletion process. This process ensures that your personal information is completely and permanently removed from our systems within 12 months of the listing being marked as rented or the account being closed, safeguarding your data according to industry best practices.

12. Third-Party Links

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies separately.

13. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.

15. Contact Us

For any questions or complaints regarding your privacy, contact us at:

www.flatmatewanted.com.au  
Email: info@flatmatewanted.com.au  
Phone: 02 8090 9380  
Address: PO Box 1598, North Ryde Macquarie Center, NSW 2113

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au . If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.